The Singapore Food Agency (SFA) is investigating a coffeeshop at Woodlands MRT station after a staff member was reportedly filmed preparing bread without using gloves and handling butter directly with their fingers.
The incident involved a staff member at Tuantuan Puanpuan coffeeshop. A video shared online on Sept. 28 showed the worker preparing several pieces of bread while using bare hands during the process.
In the footage, the worker was seen holding slices of white bread with one hand while using a spoon to apply what appeared to be jam. The worker then placed the spoon down and used a finger to scoop butter before spreading it directly onto the bread.
The worker was also seen folding the bread and placing it into a plastic bag, pressing the bread with their hands before repeating the preparation process on additional pieces.
The video was posted on the Complaint Singapore Facebook page, where the person who shared it questioned the food-handling practices. The post attracted comments from members of the public expressing concern about the way the bread was being prepared.
Some commenters suggested reporting the incident to the SFA, which is responsible for regulating food safety and hygiene standards among food operators in Singapore.
In response to queries about the incident, the SFA said it was looking into the matter. The agency said it would not hesitate to take enforcement action if sufficient evidence was obtained.
As part of its investigation, the SFA may also contact the person who provided the feedback to obtain additional information and evidence concerning the reported food-handling practices.
The agency stressed that food safety is a shared responsibility between regulators and food operators. While the SFA establishes and enforces regulatory requirements, food businesses are expected to follow proper food hygiene and preparation practices and keep their premises clean and well maintained.
The investigation comes as food hygiene remains an important public health concern in Singapore, where licensed food establishments are required to comply with established preparation and sanitation requirements.
The SFA has also encouraged members of the public who encounter potentially unsafe food-handling practices to report their concerns through its official feedback channels.
No enforcement action against the coffeeshop had been announced at the time of the report. The investigation remains ongoing, and any regulatory action would depend on the findings and evidence gathered by the authorities.
