Business
Etihad Said ‘Taiwan’ in English—But Three Extra Words in the Chinese Announcement Triggered a Diplomatic Backlash
TAIPEI — Etihad Airways has apologized and changed the wording of an in-flight announcement after a passenger said the airline welcomed travelers to “Taiwan, China” in Mandarin while using simply “Taiwan” in its English-language announcement — a discrepancy that quickly escalated from a passenger complaint into a diplomatic dispute. Taiwan’s Civil Aviation Administration said it received a letter from Etihad’s headquarters apologizing for the controversy after Taiwan’s Ministry of Foreign Affai
